• Over 800 of the best Microgaming games are available
  • Live Casino is provided by market leader Evolution Gaming
  • 100% welcome package of up to 1,600 euros
  • 24/7 English-speaking support via e-mail and live chat
  • Withdrawals after a hold time of three days

We are pleased to present a detailed Jackpot City review here. In this test, we were able to gather Jackpot City experiences which led us to almost entirely positive feedback. In the Jackpot City review, we show everything that seemed important to us in the evaluation. By the way, we can completely exclude fraud at Jackpot City.

Jackpot City Casino Overview

“Since 1998” – Whoever talks about the long-established gaming providers on the World Wide Web, cannot get past Jackpot City Casino. The platform has also been one of the best-known online gaming venues in Germany for over two decades. Interestingly, the casino provider has not jumped on the new multi-casino bandwagon but has remained true to its software provider. Jackpot City is still one of the flagship Microgaming casinos. The cooperation with the British programmer is in practice not only a mark of respectability but beyond that, of course, an important quality point. However, we wanted to know a bit more and have completed a full Jackpot City Casino review. How is the game portfolio structured in detail? Which company is behind the portal? How high and stable is the payout ratio? How are the website and the mobile Jackpot City Casino app designed? What deposit and withdrawal options are available? How and when is customer service available? In the Jackpot City Casino experiences, we have compiled all relevant, positive, and improvable details.

Bonus offers & free spins

We deliberately start the review with the new customer offer, since every user logically starts with the registration and thereupon with the Jackpot City Casino bonus. The entry is made with a complete welcome package, which extends over the first four deposits. The deposits are rewarded identically and each with a 100% match bonus of up to 400 euros. In total, you thus come to a maximum, additional starting capital of 1,600 euros. A minimum deposit of ten euros is required in each case. If you want to secure the highest Jackpot Casino bonus per deposit, you deposit 400 euros, receive 400 euros and then start with 800 euros. According to our experience, there are no excluded transfer methods to consider. For the activation, no Jackpot City Casino bonus code is required in the literal sense.

The turnover requirements state that the bonus amount must be played through 50 times in order to reach the payout maturity. In the minimum case, a rollover of 500 euros must be presented before the first withdrawal can be requested. A maximum rollover of 20,000 euros is required. Essential is the credit values of the individual game types. Jackpot City Casino works with the following values:

  • 100%: Slots
  • 8%: All poker tables, roulettes, video/power poker games (except All Aces and Jacks or Better), all blackjack online games (except Classic Blackjack), and Casino War.
  • 2%: All Classic Black Jack, all Aces, and Jacks or Better video poker games.
  • 0%: Baccarat, Craps, Red Dog, and Sic Bo.

The maximum wagering limit during the free spins period is fixed at 30% of the original bonus value. An exact free spins period is waived in the Jackpot City Casino bonus terms and conditions. Every user can redeem the introductory offer once.

Usability, Look & Feel

Visually, Jackpot City Casino relies on a dark outfit in purple and black on the homepage. The first impression seems a bit retro in the truest sense of the word. However, the image changes after the login. Every user can choose between a dark, black, and a bright, white theme in his player lounge. The advertising and game overlays provide the necessary color effects and the desired casino feeling. From our point of view, the layout and the visuals cannot be called a highlight. However, this is a subjective impression at this point in the Jackpot City Casino review.

The structure of the casino portal is clear and understandable. All administrative functions can be found in the upper right area. The game types can be found in the middle of the homepage, arranged as follows:

  • For you
  • Jackpot
  • Slots
  • Table games
  • Live Casino
  • Video Poker
  • All games

All navigation paths are self-explanatory. Even absolute beginners will find their way around within a few minutes according to our Jackpot City Casino experiences.

Those who want to challenge their luck via smartphone or tablet can of course do so. Technically, the online casino is in the best position. There are several app versions. Basically, it is sufficient to select the casino operator in the browser to start directly via the mobile homepage (web app). The responsive website is compatible with any newer smartphone or tablet, regardless of the operating system. For the German players, we recommend exactly this mobile variant. However, we do not want to conceal the fact that there are additional classic Jackpot City Casino apps. Those who use an iPhone or iPad can download their variant from the App Store. The app requires a storage space of 26.5 MB, and runs on iOS 10.0 or higher, but is currently only available in the English language version. Another native Jackpot City casino app is available for Android devices. The download is started via the website.

Payment methods

Jackpot City Casino PayPal deposits are not possible. Furthermore, the online casino has taken in recent months in Germany other known transfer methods from the program. We think here, among other things, the Paysafecard, Skrill, and Neteller. The payment offer in the cashier area can currently be considered more or less “limited”. In the e-wallet sector, EcoPayz, for example, is alone in the field. Some relief in the mobile sector has been provided by MuchBetter’s mobile payment method. Visa and MasterCard credit cards are of course accepted, including all debit versions and the simple bank Maestro card. On the other hand, bank transfers via the direct booking system have been pushed. Deposits are possible with Klarna Sofort, Trustly, and Instant Banking. All Jackpot City Casino deposits and withdrawals are free of charge.

Customer service

The customer service of the online casino is available around the clock, 365 days a year. The contact is possible in writing. The rule support takes place via e-mail. The inquiries are answered individually and within a few hours by the German-speaking employees. When logged in, users can also make their inquiries via Jackpot City Casino live chat. The desired information is then provided immediately. There is no additional telephone hotline.

The manual Jackpot City Casino support is flanked by a small FAQ menu on the website. The most important casino-internal processes are presented transparently in question-answer mode. However, it must be noted in the rating that the help area does not seem particularly structured and clear.

License & Security

The question of whether Jackpot City Casino is a scam or a serious one no longer logically arises in practice. An online casino, which has been successfully represented on the market since 1998, can only have gone its way reputably and safely. Fraud and rip-off in any form are to be excluded. The portal is operated by Bayton Limited. The company, which has a valid EU license from Malta, has a very good reputation in the gambling industry. The EU approval ensures a legal, safe gaming environment, also related to the German customers.

Technically, the “old” online casino is up to date. The data security is given from A to Z. The sensitive customer information is moved through the World Wide Web with a newer 128-bit SSL encryption. The casino-internal administration of customer data takes place offline. Information is not passed on to outside third parties. The privacy policy is available in German on the website.

Bonuses & Loyalty Program

According to our Jackpot City Casino experiences, the regular players do not miss out on any bonuses, on the contrary. In the promo sector, you will find a new promotion every day. The online casino includes all relevant bonus types at this point, starting from reload bonuses and free spins to cashback and sweepstakes to tournaments and increased loyalty point credits. The bonus wheel, on which players can spin at regular intervals, is also very appealing. Bonuses are guaranteed at this point with every spin.

Furthermore, there is a clearly defined VIP program. The higher the customer rises in the level, the more valuable his personal rewards become. In the top classes, players are literally rolled out the red carpet, including luxury trips and valuable deals. The Jackpot City Casino VIP Club is structured as follows.

  • Bronze: 0 to 2,499 points
  • Silver: 2,500 to 11,999 points
  • Gold: 12,000 to 49,999 points
  • Platinum: 50,000 to 124,999 points
  • Diamond: 125,000 points and above
  • Prive: By invitation only

The loyalty points have a second function. They can be exchanged for new bonus credits at any time. The credits are not given as real money. The amounts are subject to the usual turnover conditions.

Jackpot City Casino Program

Continuing with the daily business is called the Jackpot City Casino games. The users have over 800 games on the screen.


Yes, it is right and in the exact consideration yet again wrong. The online provider continues to define itself as a Microgaming casino. The statement may be “right” because the vast majority of games actually come from the British software forge. Microgaming has been around since 1994 and has always been one of the top 3 virtual gaming companies.

However, experienced users who visit the Vegas sector on the website will quickly realize that Jackpot City Casino provides additional variety with some NetEnt games. After the live dealer sector of Microgaming was discontinued in Europe, there has logically been a provider change in the live casino as well.

Game portfolio

The Jackpot City Casino game portfolio is of course led by the slots, which are represented in all versions and facets. The range extends from simple retro slots in the style of one-armed bandits, which are usually only played on a few pay lines, to the latest multiline machines with up to 300 different payout methods. It is well known that Microgaming is considered to be a specialist in slot machines with a high variance. The professionals of the gaming scene will feel right at home at Jackpot City Casino. However, the recreational players who prefer low volatility will not miss out either. According to our Jackpot City Casino experience, the most popular Irish slots on offer include Immortal Romance, Thunderstruck II, Break da Bank Again, Ariane, Playboy Gold, Hitman, Agent Jane Blond, the Book of Atem, Game of Thrones, and Jurassic Park. NetEnt is represented by Jack and the Beanstalk, Guns’n Roses, Dracula, Spinata Grande, or Gonzo’s Quest, for example. A special positive mention in the review deserves the 17 top-class progressive jackpots, led by Mega Moolah, Major Millions, Treasure Nile, King Cashalot, and Wheel of Wishes.

The classic casino sector is led, as expected, by Roulette and Blackjack. Both games are available in different versions. Other important table games include Baccarat, Three Card Poker, Highspeed Poker, Caribbean Stud, Craps, Sic Bo, and Texas Holdem. Good marks are also given to the arcade sector. Bingo is represented in seven variants. Keno as well as some scratch cards round off the offer.

Those who prefer the video poker machines have all the well-known games on board, starting with Jacks or Better and Deuces Wild, through Aces and Eights and Tens or Better, to All American and Aces and Faces.

Live Casino

The market leader Evolution Gaming is now behind the live casino. Microgaming has entered into a strategic partnership with the provider in Europe. For users, this means that they get the live streams delivered to their home screens in outstanding HD quality. Evolution Gaming stands for professional croupiers, a luxurious ambiance, and a clear table design. Those who have problems during the game rounds can address the live dealers directly via the chat at the table.

The range of games is varied. It contains all the well-known classics and some specials on top. The live casino portfolio ranges from Roulette, Blackjack, and Baccarat to Dragon Tiger, Texas Holdem, Sic Bo, Three Card Poker, Caribbean Stud, and Casino Holdem to the Dream Catcher Wheel of Fortune, the game show Deal or No Deal, Monopoly live and the Top Card version in the Football Studio.

Limits and payout percentages

There is no relevant casino strategy that cannot be implemented by the online provider. The design of the limits allows for all systems. The recreational players are in the game at the slots with a few cents. At the tables, one euro per round or hand is usually necessary. Only some blackjack versions start with slightly higher bet amounts. Several of the top slots can be spun by high rollers with three-digit euro amounts per spin. At the tables, meanwhile, it even goes up into the rich five-digit sector.

No, the payout ratios do not have to be estimated. Jackpot City Casino offers maximum transparency. The Return To Player is verified in long-term studies by the independent testing institute eCogra. At the time of our test, we came across the following payout ratios:

  • All games: 96.74 %
  • Slot games: 96.91
  • Table games: 95.93
  • Poker games: 98.33

But it gets even better. According to our Jackpot City Casino experience, there is a PDF document on the website where all games including the RTP value are clearly listed.


Our test shows that JackpotCity Casino is still a flagship among Microgaming providers. The game selection including the live dealer games is excellent. Properly, the online provider lives up to its name. The selection of progressive jackpot games is above average. We think the design of the gaming portal is worth reconsidering. A relaunch would be appropriate. The mobile casino app has a much better look and functionality. Top marks go to customer support. The deposit and withdrawal processing is of a very good standard. The bonus is in the upper midfield of the ranking.

❓ FAQ:

1️⃣ What does the Jackpot City bonus look like?

Gigantic. Jackpot City Casino offers a 100% casino bonus of up to 400 euros. This is not a casino real money no deposit bonus, but it is still worth it and you do not need any bonus codes to use it.

2️⃣ Is Jackpot City a rip-off?

No, we have no reason at all to suspect fraud or rip-off at Jackpot City Casino. The casino has been established on the market since 1998 and enjoys a high level of popularity. Moreover, a valid gambling license from the MGA also ensures strict supervision and extra respectability.

3️⃣ Is there a Jackpot City app?

Yes, Jackpot City has a native slot app available for download. In fact, however, it is not a requirement because you can also save yourself the storage space and simply access Jackpot City’s responsive website with your mobile device’s browser and use it without any problems.

4.8 rating

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